Happy Landing Support
Happy Landing is a calm companion for nervous flyers. Tap I'm scared and it tells you what is happening on the plane right now, then breathes with you. Before you fly, Flight Conditions gives a calm turbulence estimate for your route.
Contact
Tell us your iPhone model, iOS version and what happened. In the app the same address is under Settings › Email support.
Common questions
- Does it work in airplane mode?
- Yes. I'm scared, the cards, the breathing and grounding work fully offline. Only Flight Conditions and purchases need a connection, so check your route and buy what you need before you switch to airplane mode.
- How is the turbulence estimate made?
- From public NOAA data: recent pilot reports near your route and SIGMET advisories (plus G-AIRMETs over the United States), together with the typical conditions for your route and month. It is an estimate, not a promise. The app always shows where it comes from, how fresh the data is and how confident the estimate is.
- Flight Conditions says data is missing or old.
- Live pilot reports matter within about 12 hours of departure, and some routes, over oceans especially, have few of them. When data is missing, the app says so instead of guessing. Check again closer to departure, when live reports come in.
- Flight Mode doesn't show on my Lock Screen or in the Dynamic Island.
- Flight Mode comes with the Trip Pass and Happy Landing Pro, and starts when you tap I'm boarding. If it still doesn't appear, open iOS Settings › Happy Landing and turn on Live Activities.
- A reminder didn't arrive.
- Reminders are notifications scheduled on your iPhone. Open iOS Settings › Notifications › Happy Landing and allow them. The reminder 12 hours before departure can only be set while departure is still more than 12 hours away.
- How long does the Trip Pass last?
- 7 days from the moment you buy it, enough for the flight out and the flight home. It does not renew and nothing is charged later. Happy Landing Pro is a one-time purchase that keeps everything unlocked.
- I bought the Trip Pass or Pro on another iPhone.
- Open Settings › Restore purchases while signed in to the same Apple Account.
- How do I ask for a refund?
- Purchases are handled by Apple. You can ask for a refund at reportaproblem.apple.com.
Please note
Happy Landing is a calm companion. It is not medical treatment and not aviation safety information. Always follow your crew's instructions.